FAQ
Q. How do purchase my order on the site?
To order your purchase :-
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
- You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
- You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next you'll need to choose your payment method then click “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
Booandbub.com offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds)
Via Ipay88 (Visa or Mastercard / Internet Banking)
2. Invoice / Cheque / Offline Bank Transfer
Bank : RHB Bank
Bank Account : 21407100118662
Account Name : Pink Apparel Sdn Bhd
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
You may send us the above info to Email Address : info@booandbub.com or whatsapp 011-54123880
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
- Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at info@booandbub.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
Q. What is the product's transaction currency?
All products transaction currency will be done in MYR
Q. How long does the delivery usually takes?
Delivery usually will takes about 3 to 7
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to info@booandbub.com for us to clear your doubts.
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Orders & payment
How do I place an order?
Add your chosen items to your cart, then proceed to checkout. Review your items, delivery details and total before completing payment.
Which payment methods can I use?
The available payment methods are shown at checkout. Choose from the options displayed for your order. If you need help completing payment, contact our team.
Can I cancel my order?
Contact our team as soon as possible with your order number. Cancellation is only possible while an order is pending; orders that are being shipped or have shipped cannot be cancelled.
What currency are prices shown in?
Prices and transactions are in Malaysian Ringgit (MYR).
Delivery & collection
How long will delivery take?
Delivery timing depends on your destination and order. For help with a specific delivery, contact our team with your order number.
Can I collect my order?
Self-collection is available for qualifying orders. Read our self-collection page for the minimum order, opening hours and collection steps. Always wait for our WhatsApp confirmation before travelling.
Where do I collect my order?
Collection is from 7 Jalan 2/108c, Taman Sungai Besi, 57100 Kuala Lumpur. Collection is for confirmed orders only; there is no walk-in shopping. View collection details.
Sizing & product care
How do I choose a size?
Check the measurements and sizing information on the individual product page. If you are unsure, send our team the product name or link before ordering.
How should I care for my clothing?
Follow the care label attached to your garment. Check the individual product page for any additional care information.
Account & rewards
How do I access my account?
Visit My Account and follow the sign-in instructions. Contact our team if you need help accessing your account.
How do TPAC Rewards work?
Earn 5 points for every RM1 of eligible online product spending. Every 100 points has RM1 reward value. See TPAC Rewards for earning options, redemption steps and programme details.
How do I check my points?
Open the Rewards button on our website and sign in to view your points and available rewards. You can also start from our rewards page.
Returns & refunds
Where can I find the returns policy?
Please read our Returns & refunds policy for the conditions that apply before arranging a return.
What if my item is incorrect or damaged?
Contact our team with your order number and clear photos of the item and issue so we can review it. Please check our returns policy before sending an item back.
Stores & availability
Where can I shop in person?
Visit our store locator for SOGO Department Store locations and selected FOS outlets across Malaysia.
Is the same stock available at every outlet?
Brand and product availability varies by location. Check with the outlet before visiting. Find a store.
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Useful shortcuts
Still have a question?
Speak to our TPAC team. Have your order number ready if your question is about an order.
